Misr Pharmacies Successful Go-Live Announcement
Spirit is pleased to announce a successful “Go Live” of Spirit Retail Packaged Solution (Spirit POS – SAP CRM – SAP IS Retail Integration). Misr Pharmacies is a chain of several successful pharmacies with the aim of providing the best services to all its customers.
The implementation went live in four months with sophisticated business scenarios across all Misr Pharmacies stores and call center.
The following processes implemented in SAP CRM:
- Interaction Center Sales / Service
- Individual / Corporate Account Management
- Opportunity Management
- Quotation Management
- Delivery Sales Order Management
- Schedule & Reservation Order Management
- Complaint Management & Escalation
Some of the features that has been implemented in SAP CRM:
- Call center order routing based on account address & sales office working hours
- Sending orders from call center to stores for delivery and from stores to call center for backend action to fully stream line delivery business process
- Cash / Credit sales from call center
- Delivery fees automatic determination based on account address
- Two way Integration between SAP CRM & SAP IS-Retail
- Two way integration between SAP CRM & Spirit POS
- Multi-level sales / customer service organization hierarchy
- Automatic escalation of due complaints
- Email integration
