SAP Support & AMS
Proactive, SLA-backed managed support that keeps your SAP environment healthy, performant, and continuously improving — with dedicated consultants who know your system.
After go-live, the real work begins. Spirit's Application Managed Services (AMS) keeps your SAP environment running at peak performance — with a dedicated team that proactively monitors, resolves, and improves your system rather than just responding to tickets.
What's Included
- Dedicated SAP support consultants familiar with your specific environment
- Incident management with defined SLA response and resolution times
- System monitoring, performance tuning, and proactive issue detection
- Change management and system enhancement delivery
- Regular service reviews and continuous improvement planning
- Access to Spirit's full pool of certified module specialists
Why AMS with Spirit
- Reduced dependency on expensive internal SAP resources
- Predictable monthly cost with flexible scope models
- Faster issue resolution from consultants who know your system
- Continuous optimization — not just break-fix support
Common Questions About SAP Support & AMS
What is SAP AMS (Application Managed Services)?+
AMS is ongoing, proactive support for your live SAP environment — covering incident resolution, system monitoring, performance tuning, and continuous improvement, rather than one-off break-fix help when something breaks.
What SLA response times can we expect from SAP AMS?+
SLAs are typically tiered by incident severity (critical, high, medium, low), with defined response and resolution windows for each.
How quickly can an AMS partner take over support for our existing SAP system?+
Handover/transition timelines depend on system complexity and documentation quality, but a structured knowledge-transfer period (reviewing your environment, prior tickets, and customizations) is typically built in before full SLA coverage begins.
Want to scope your next SAP phase?
Book a free working session with a Spirit SAP expert. We'll map your goals to a concrete next step — no slide decks, no obligation.